Call centre
seconds rather than waiting minutes
in a call queue
customizable
Voice bots
Messenger
Our Products
Voice AI Reception
Voice AI Receptionist that can handles calls 24/7, automatically downloads your Active Directory and provides a warm handover where you decide to take the call, transfer or take a message by SMS. It supports Teams presence and can also answer customer Q&A from the website or internal sharepoints
Read MoreVoice Forms
A ground breaking technology that can populate any form that your call centre staff do and then apply business logic and integration with the same. Used by police to handle non emergency calls it provides customers with a human conversational way to easily complete any forms involved in your workflows and then trigger the workflows to deliver the automated outcome.
Read MoreAI Case bots
Combine Voice forms with a concierge and a network of automated bots that can handle the entire suite of your digital workflows and processes. Ai-enable your entire call centre and email inbox to provide hundreds of automated transactions for immediate customer outcomes. Currently works against any TMFORUM Service Catalog API or Servicenow Catalog Items. Sales force and Dynamics are in development.
Read More
Why Voice AI?
Voice Assistants like Amaon Alexa and Google have developed to the point where they can now accept and understand commands and when combined with automation can perform repetitive tasks instead of humans, even in call centres.
The team at Voiceflow firmly believe that voice will become the primary interface instead of mobile apps or websites and bring the value of those investments into the call centre wait queue
Voiceflow.io
Voice AI Chatbots
Voice AI chatbots that can solve real business issues, not just provide FAQs.
Read MoreCloud Call Centres
Specialists in AWS Connect & ServiceNow and delivering modern call centres with realtime sentiment; voice biometrics; and many more features.
Read MoreBusiness Automation
With years of practice delivering automation of business services via self service or Voice AI using ServiceNow; AWS or Microsoft Bot Framewok
Read MoreHow Can I try it out?
Click Get Started & Create your Call Centre
We create a cloud centre with a Voice AI bot with your choice of name and voice. Custom brand voices are available. This will provide you with a telephone number for your pilot and eventual use in production
Grant permissions in Office 365
Registration will provide a link for you to permission the AI to read (not write) your office 365 directory to setup your staff , departments and locations
Integrate your CRM (optional)
Integrate your CRM so that when customers call you can get recognized by the Ai and have personalized or VIP experiences created
Pilot the Experience
Dial the provided number and test interactions with your AI bot, test the features and when ready , divert your 1-300 number to the pilot number to go live.
Agree voice automations (optional)
The AI can automate common tasks; anything someone can do on your website or mobile app. Contact the team and we can start to automate your common tasks and existing investments in self service with AI in your call centre
What our Customers Say
"We operate 24/7 alarms, so AI.Reception was brilliant in routing calls out of hours. We are now looking to automate her calling out to the alarm vendor and requesting a site visit, even if it is 3am"
Trevor, Shift Manager
AI Reception was a god send during COVID, it allowed our reception to be manned even when we weren't allowed in the office and was great for routing calls to staff who were working from home.
Rebecca, Owner
I am busy with multiple jobs and the warm handover feature where the AI reception lets you know who is calling and letting you choose to transfer them to another staff means my business is much more responsive to calls and I don't need to pay for a Personal Assistant