Background
Started in 2023 in the midst of chatGPT, the team at Voiceflow realized that AI manned receptions was just one of the opportunities that the new world of work would bring. It was also a chance to demonstrate the maturity of AI and the potential of combining AI with automation to tackle wait times in busy call centres.
These are just the initial offerings as the company seeks to take many business on the digital transformation journey that will see voice become the primary interface for customer interactions and bots/avatars will be the front line in handling customer issues.3
Voice AI Reception
Voice AI Receptionist that can handles calls 24/7, automatically downloads your Active Directory and provides a warm handover where you decide to take the call, transfer or take a message by SMS. It supports Teams presence and can also answer customer Q&A from the website or internal sharepoints
Read MoreVoiceflow.io
Voice Forms
A ground breaking technology that can populate any form that your call centre staff do and then apply business logic and integration with the same. Used by police to handle non emergency calls it provides customers with a human conversational way to easily complete any forms involved in your workflows and then trigger the workflows to deliver the automated outcome.
Read MoreAI Case bots
Combine Voice forms with a concierge and a network of automated bots that can handle the entire suite of your digital workflows and processes. Ai-enable your entire call centre and email inbox to provide hundreds of automated transactions for immediate customer outcomes. Currently works against any TMFORUM Service Catalog API or Servicenow Catalog Items. Sales force and Dynamics are in development.
Read MoreDelivering Business Value
By implementing automation, we have provided OPEX outcomes of net 30% reduction through self service and delivery of voice automation for the common tasks like password resets that tie up businesses and IT Helpdesks.
Drive NPS
Faster call resolution for customers and consistent outcomes form automation drive NPS up.
Drive down OPEX
Automation;selfservice and AI have delivered up to a 30% OPEX reduction in fewer staff needed to handle high volume, low value tasks
Meet the Team
Hussein Shafiei
Founder with a passion for voice and AI as a technologies. Handles all UK Enquiries
UK Country ManagerBlake Jakopovich
A PHD graduate in Machine Learning who handles all architecture and research of AI future platforms like GPT-3
CTOBrett Wickenden
Brett brings 30 years experience in offshore jusridictions across Police, Government and Financial Services.
Offshore Country ManagerMichael Dundee
With thirty years in sales and marketing Michael joined Transient believing in the vision and the rest of the team.
Head of Sales