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Voice.Forms

The AI Driven Call Centre

The future of call centres is Ai handling 80% of calls and humans only dealing with the 20% AI Cannot handle. Voice Forms are a key enabler to achieving double digit deflection/automation of calls. A can complete any form, or complex workflow that your human agent sdo and 80% of th time will complete it accurately, leaving only the 20% for humans t review. Drive your cost/call to $5/call, even on a 24/7 basis. AI handles massive peaks, able to handle hundreds of calls concurrently for Major Incients or campaigns like Click Frenzy.

Slide 1 Instant resolutions, happier customers The AI driven
Call centre Slide 2 Delivering automated outcomes for customers in
seconds rather than waiting minutes
in a call queue
customizable
Voice bots Slide talkie-image Automation in the call centre; by SMS; Facebook; and website; Omnichannel 3
 Slide Personal meets profitable
Messenger 4
AI.Call Centre

Core Features

Unlimited Queues and Agents

The platform supports unlimited queues and agents and is fully PAYG , so if you have a spike period, simply pay for those agents for that month only.

Fully cloud hosted

Built on AWS Connect, the call centre is fully cloud hosted and can be used by a completely remote / WFH agent workforce over the Internet.

Built on AWS Connect

The platform leverages AWS Connect and you gain access to all features as they become available (product upgrade may be required).

Full Feature List

International Numbers

Get a local number in any country (subject to meeting that country's requirement) and operate a single global call centre

Skill based Routing

The platform supports unlimited queues and agents and is fully PAYG , so if you have a spike period, simply pay for those agents for that month only.

Call Recording

Full post call audio recording and text based transcription for compliance and much faster call reviews.

Sentiment Anlysis

Analyse your customer and agent sentiment post call to see which call scripts

CRM integrated

Integrate with most mainstream CRM plugins either natively or via plugin so you can identify customers and personalize thier experience.

AI.Call Centre

Premium/Add-on Features

Real-time Analytics

Gain real-time insights into customer sentiment and call progress and intervene to prevent detractors

Read More

Omni Channel

Manage all channels in a single queue with Webchat; SMS;Teams;Whatsapp & Facebook all available.

PCI Complaint Payments

Take secure credit card payments in PCI DSS compliant fashion

Automation Capable

Using AI.Reception start to resolve customer issues in the wait queue before the reach an agent

More Details

Rostering

Integrate with Agyletime (charged separately) for full rostering capabilities.

AI.Call Centre

Pricing Plans and options

Leverage the power of AWS Connect for your business. With all features enabled and integrated with AgyleTime and the power of Voice biometrics and AWS Contact Lens for real-time sentiment analysis. Pricing does not include the AI driven IVR (AI.Receptionist) or Automations provided from the Voice.Automate packages.

AI.Call Centre - Standard

$49/ agent / Month*

  • Unlimited Queues & agents
  • Call recording
  • International Numbers
  • Skills based Routing
  • Post call anlytics/sentiment
  • *plus call/hosting charges
Get started

AI.Call Centre - Premium

$79/ agent / Month*

  • All Standard Features
  • Real time analytics/sentiment
  • Rostering
  • hosted on your AWS account
  • *plus call/hosting charges
Get started

AI.Call Centre - Enterprise Add On

$2,750/ Month*

  • 3 Integrations (CRM, Case,Webchat)
  • Omni Channel
  • PCI Compliant payments
  • hosted on your AWS account
  • *plus call/hosting charges
  • *requires Premium agent licences
Get started
AI.CallCentre

Frequently Asked Questions

What is the underlying technology?
The platform is built on AWS Connect with a significant number of additional integrations; custom workflows and custom serverless software. All features of AWS Connect are available, however the ones listed will be delivered as part of the managed service. For a full list of features check: https://aws.amazon.com/connect/features/
Do I Need Anything else?
Technically no, AWS Connect is a fully functional call centre out of the box, however it works best with both our AI IVR product (AI.Reception) and a number of automations (Voice.Automate) for common call centre tasks (e.g. password resets or updating addresses) as this gives the best customer experience and deflections
What is the difference between the Standard and Premium
The major difference is that analytics and sentiment are real-time allowing your senior staff to intervene if as customer is angry. It also includes integration with Agyletime for rostering (purchased separately).
Can I see a demo?
Yup simply call us to setup an interactive demo but a better starting point would be to watch this video: ( https://www.youtube.com/watch?v=xOkcpF_4ZvI )
What are the call/hosting charges?
For call charges, you can refer to the AWS rates for Australia AWS Connect Pricing, with an additional AU$3c/call for the hosting charges for the automations & AI. However for a full break down, simply call our office and we can do a full forecast for you.