loader

Slide talkie-image 1 Voice AI agents that call clients for surveys;
provide updates; announce new features
or products....for anything
Outbound AI
Slide 2 Delivering automated outcomes for customers in
seconds rather than waiting minutes
in a call queue

customizable
Voice bots
Slide talkie-image Automation in the call centre; by SMS; Facebook; and website; Omnichannel 3
Slide Personal meets profitable
Messenger
4
talkie-image
talkie-image
AI.Outbound

Why Outbound Voice AI?

Voice Assistants like Amazon Alexa and Google  have developed to the point where they can now accept and understand commands and hold conversations.

We implemented outbound AI as a callback for major outtages for a customer where, once the problem was fixed there could be hundreds of callback requests.

The AI can call them to confirm the outtage is fixed and if they still have a problem, it can transfer those customers , by exception, to an agent. And that is just a single use case. 

The major driver is that it starts to open up proactive use cases, for example if my monitoring/logging platform shows you can’t log in – I can reach out and offer a password reset before you call the centre. 

This proactivity is the true power of Outbound AI – and the use cases are endless.

talkie-image
talkie-image
AI.Outbound

Core Features

Omnichannel Outbound

Provided your CRM has a preferred channel field, we can reach out to the customer on their preferred channel (Facebook, Teams, SLack or even with a voice call)and then transfer them to an agent if needed.

Complex Operations

Anything that you can Automate as an inbound request you can implement as an outbound request. For example you could create an outbound engagement to update a customer address everytime you receive returned mail.

Pro-Active Customer service

Rather than waiting for a customer to call you, Ai.Outbound lets you reach out to the customer when you know they need something. e.g. for an enrollment, or to reset an expired password.

Massive Scale

The platform can make hundreds of concurrent transactions, so after major issues, notifying thousands of customers is easily and quickly acheived, with humans only engaged if the customer still has an issue.

Multi Lingual

The Ai defaults to English but can actually make the call out in a a different language. We can automate the language selection , if we know the customers preferred language from your CRM.

talkie-image
AI.Outbound

Example Use Cases

Service Restoration

To handle spikes in inbound call during major outtages, Ai.Reception can announce the issue and offer a call back when its fixed. This deflects the inbound query from the service desk. When service is restored, the Outbound can reach out, on the customers preferred channel (Voice, Facebook, Whats app) and check if their service is restored and, if it isn't, transfer them to an agent

Product/Security Announcements

Product and Security announcements often raise concerns with customers. Have an Ai.agent call customers and then escalate anyone with concerns back into the call centre.

Automated Scheduling

Repetetive transactions such as scheduling following appointments or chasing customers for expiring contracts with customers, can be automated and then those who take the call to action can either be automatically handled or transferred to an agent

Pricing

Pricing Plans and options

We offer two simple packages that suit most businesses, a standard AI Reception and also a premium one that includes one automation (Voice.Automate) of your existing website or mobile functionality.

Ai.Outbound

£295/ per month*

  • up to 500 transaction/mth
  • only sucessful (non voice mail) calls charged
  • Can be a dialog& transfer; a survey or an Automation.
  • *Automation require atransaction license
  • *plus call/hosting charges
Get Started
FAQ

Frequently Asked Questions

What Channels are supported?
We can deliver outbound AI transactions using Voice; SMS ; WhatsApp;Facebook or Slack.
What are the call and hosting charges?
The call charges are AWS sheet rates and competetive to the industry. The hosting charges will tend to be less than AU$0.05c per call. For call charges, you can refer to the AWS rates for Australia AWS Connect Pricing, with an additional AU$3c/call for the hosting charges for the automations & AI. However for a full break down, simply call our office and we can do a full forecast for you. The downside is that this accrues additional Microsoft POwer Automate pricing and also requires a number of virtual machines able to fire up the application and use the screen and keyboard.
Whilst a nuisance, the pricing on this is not onerous compared to the ROI of paying staff to enter it all manually into the browser or application.
Do I need other products to use this?
For simple marketing/notifications or surveys there are no other products needed. If however you want an automation to deliver an actual customer outcome , then the automations will need a Voice.Automate transaction for each sucessful call or transaction.