provide updates; announce new features
or products....for anything
seconds rather than waiting minutes
in a call queue
customizable
Voice bots
Messenger
Why Outbound Voice AI?
Voice Assistants like Amazon Alexa and Google have developed to the point where they can now accept and understand commands and hold conversations.
We implemented outbound AI as a callback for major outtages for a customer where, once the problem was fixed there could be hundreds of callback requests.
The AI can call them to confirm the outtage is fixed and if they still have a problem, it can transfer those customers , by exception, to an agent. And that is just a single use case.
The major driver is that it starts to open up proactive use cases, for example if my monitoring/logging platform shows you can’t log in – I can reach out and offer a password reset before you call the centre.
This proactivity is the true power of Outbound AI – and the use cases are endless.
Core Features
Omnichannel Outbound
Provided your CRM has a preferred channel field, we can reach out to the customer on their preferred channel (Facebook, Teams, SLack or even with a voice call)and then transfer them to an agent if needed.
Complex Operations
Anything that you can Automate as an inbound request you can implement as an outbound request. For example you could create an outbound engagement to update a customer address everytime you receive returned mail.
Pro-Active Customer service
Rather than waiting for a customer to call you, Ai.Outbound lets you reach out to the customer when you know they need something. e.g. for an enrollment, or to reset an expired password.
Massive Scale
The platform can make hundreds of concurrent transactions, so after major issues, notifying thousands of customers is easily and quickly acheived, with humans only engaged if the customer still has an issue.
Multi Lingual
The Ai defaults to English but can actually make the call out in a a different language. We can automate the language selection , if we know the customers preferred language from your CRM.
Example Use Cases
Service Restoration
To handle spikes in inbound call during major outtages, Ai.Reception can announce the issue and offer a call back when its fixed. This deflects the inbound query from the service desk. When service is restored, the Outbound can reach out, on the customers preferred channel (Voice, Facebook, Whats app) and check if their service is restored and, if it isn't, transfer them to an agent
Product/Security Announcements
Product and Security announcements often raise concerns with customers. Have an Ai.agent call customers and then escalate anyone with concerns back into the call centre.
Automated Scheduling
Repetetive transactions such as scheduling following appointments or chasing customers for expiring contracts with customers, can be automated and then those who take the call to action can either be automatically handled or transferred to an agent
Pricing Plans and options
We offer two simple packages that suit most businesses, a standard AI Reception and also a premium one that includes one automation (Voice.Automate) of your existing website or mobile functionality.
Ai.Outbound
£295/ per month*
- up to 500 transaction/mth
- only sucessful (non voice mail) calls charged
- Can be a dialog& transfer; a survey or an Automation.
- *Automation require atransaction license
- *plus call/hosting charges
Frequently Asked Questions
What Channels are supported?
What are the call and hosting charges?
Whilst a nuisance, the pricing on this is not onerous compared to the ROI of paying staff to enter it all manually into the browser or application.